In Reply to: Commonwealth Refund posted by mermaidw on Tuesday, 21. February 2012 at 14:04 Bali Time:
I have made three calls to Westpac and they tell me I have to wait till a letter arrives and I must answer it and then AA has 45 days to contest the charge back. They also said a temporary credit would be put on my credit card account and still not there. I asked could I go to my local branch and they said no I have to wait for the letter. They wouldn,t confirm if I will get my money back. I have been given a reference number. They said they were swamped with clients in this matter. I also sent a complaint by email today asking how come ANZ and BOQld are giving money back in 2 days. What are other Westpac customers being told.