In Reply to: A/A refund posted by Jilly on Tuesday, 21. February 2012 at 11:39 Bali Time:
I rang the Commonwealth Bank on Friday and was absolutely assured I would have a refund in 2 days and that the bank was putting this on high priority.
All they wanted were the dates I had made the booking which was confirmed over the phone.
Today I rang again and was told disputes take around around 45 days and they suddenly want a copy of my itinerary and that there is no guarantee it will be paid.
As usual,untrustworthy,lying bastards!!