In Reply to: Over Booked Hotels posted by deezy on Friday, 17. October 2008 at 08:27 Bali Time:
the best way to go. We had problems, with two of our three accomdationchoices messed up.
The problem is that when you are caught in the agent- wholesaler - hotel trinity, the hotel can simply claim no knowledge of your requirements and you are left "up that well known tributary without a means of propulsion".
If you have a paper trail direct to the hotel showing that they have confirmed your booking/requirements, and not advised you of nay changes you have a much better basis to pull your weight. My guess is that Bali hotels increasingly try it on, but will change in the face of hard evidence.
I doubt that we would use an agent again, anywhere.