In Reply to: I should point out that posted by Kuta Ken on Friday, 17. October 2008 at 09:41 Bali Time:
I agree, its just a system that isnt working our travel agent is an angel and when my friends contacted her from Bali to tell her their situation she was so upset and trying to sort something out for them from Perth. Unfortunatly for many families, a holiday saved for and looked forward to can turn upside down very quickly when you find you have not the accomodation you booked. Its hard enough to accept a wrong room, but to go to Bali and be put miles from where you intending on staying and away from anyone or any thing that is familiar to you, is a very hard thing to cope with.