I haven't used this forum before, but wanted to ask if anyone has ever used Agoda before and had to cancel, how long did you have to wait before you received the refund? Our booking was Free Cancellation and Full Refund provided we cancelled before the 20/9/13, which we did, I cancelled on 30/8/13, but still haven't received the refund back into the credit card as of today. I have emailed the Customer Service Centre and also phoned them in UK but they have said it could take up to 30 days, which I just find hard to believe and just a little worried we won't get our money back.