In Reply to: if the client has a voucher posted by nasicampur on Saturday, 16. August 2008 at 15:57 Bali Time:
In earlier bookings there had always been 2 emails. One to Bali and one to Australia. Also the hotel had kept their RatesToGo page up to date and it was NOT showing any availability for that apartment (or for any others as they were 100% full.) So their was no 'allotment', the hotel had no record, hotels.com central booking area (also for RTG) had no record of the booking but the guest had a voucher. Maybe fake? As one of the RTG emails comes to me, I can tell you there was no email/fax or other and no embarrassment. Staff assisted the guest find other accommodation.
Thanks nasicampur for making accusations when all I was trying to do was warn others of the situation and the importance of checking all bookings.