In Reply to: Yep agree posted by TnT on Saturday, 16. August 2008 at 16:57 Bali Time:
I had a similar event recently with Roamfree. It turned out that the hotelier had not taken the allocation off the system so I was able to book a room that did not exist. The hotel came back to me and did not charge my card. It sounds like the RTG system had an event of some sort if the client ended up with a voucher but the hotel had no confirmation. Certainly shows that it is absolutely necessary to follow any online booking up with an email to the premises to ensure there was no glitch! We all take all this for granted these days!