In Reply to: if the client has a voucher posted by nasicampur on Saturday, 16. August 2008 at 15:57 Bali Time:
what you are saying & do understand about allotments.But as we all know sometimes travel plans & travel agents stuff up.No one is perfect & many of us here have had a variety of things go wrong over the years we been travelling as a result of don't do what they are supposed to on time like they should.It happens in many industries but in my experience usually less often with the smaller players than big companies.
Without going into great details I would like to add that I definately believe TNT when she says that no emails or faxes were received regarding this woman or her booking.TNT would definately know the true story.If you look in the archives you will understand why.
If /when we go back to Bali & wish to stay at the Beach Melati apartments I know who I would be booking through & I expect most forumites would feel the same.
Thanks TNT for filling us in on what happened,as has been stated it reminds us that it's probably a good idea to follow up a booking with the hotel ourselves.