In Reply to: Up date on Brother in hospital posted by Bondy on Sunday, 24. September 2006 at 19:34 Bali Time:
Pauline - next time you talk to the insurance company ask them to contact your husband direct on his mobile or to call him at the hospital. Phone calls to the insurance company are covered, so get copies of all your phone bills. If your husband does manage to contact the insurance company himself, he should ask them to call him back, rather than him paying for the cost of the call.
Also make contact with the Australian consulate - they will allow your husband to make free calls to Australia to inform relatives, contact insurance etc. Also they will provide a letter to give to Immigration if your brother has to overstay his visa.
The cost to change flights back to Australia will be about $100 per person - that is what I paid to Garuda in July.
Good Luck
Michele