In Reply to: Just a question... posted by cherryripe on Wednesday, 4. January 2006 at 09:08 Bali Time:
I paid with ANZ visa card.
They always contact you by phone before refund is issued and they said that they had lots and lots of refunds to process for the AP collapse.
I paid to a travel agent not AP.
Got full refund, called a chargeback.
This is information on a website
Carrie's story
Carrie had saved up for 6 months to go on a bus tour of Australia with ACE HOLIDAY TOURS. Carrie paid for the tour in full about 6 weeks before the tour was due to depart. Carrie paid for the tour using her credit card (with BIG BANK). About 2 weeks before she was due to leave ACE HOLIDAY TOURS went into liquidation. Carrie rang ACE HOLIDAY TOURS as soon as she found out but she was told it was unlikely she would get her money back.
Carrie rang BIG BANK. After Carrie explained the situation, BIG BANK said it would "chargeback" the transaction. Carrie confirmed this in writing to BIG BANK including details of:
The amount of the transaction,
The date it was paid
The proposed itinerary from ACE HOLIDAY TOURS including the date of the tour
A copy of the letter from the Administrator of ACE HOLIDAY TOURS confirming that it is now in liquidation.
Carrie kept a copy of the letter. Carrie was pleased to see a credit on her next credit card statement for the amount she had paid ACE HOLIDAY TOURS.
www.cclcnsw.org.au/DFT_Project_2002/module_18_Banking/fs_chargebacks.html