In Reply to: more info from site for help posted by sueand kids on Wednesday, 4. January 2006 at 16:59 Bali Time:
but go through your bank that has issued you with the Visa card and if they do not refund tell them ithat you will go to Banking and Financial Services Ombudsman (Ph 1800 337 444 Toll Free). with complaint.
There is copies of letters for help on the website
www.cclcnsw.org.au/factsheets