In Reply to: so whats your point? posted by Bule Gila on Wednesday, 5. October 2005 at 08:23 Bali Time:
you said "I think we have been lucky to be offered any refunds at all". Well no that's not luck as I said - that standard practice, not one iota of luck in being offered a refund. But being offered a full refund is more than luck, it's good business practice in a circumstance like this.