Just got back after two and a half weeks, 10th visit
Booked 4 nights at the White Rose (Mawar Putih) Hotel. Spent 3 weeks there just before the bomb and it was fantastic. Thank God we only booked 4 nights here this time(we were thinking of also going back to the Gilis)
Room full of ants, after repeated requests we found a can of bug spray in our room on night 4
Door in room hanging on 1 hinge, same as door in the restroom
Barthroom dirty, bath and ceiling very stained
My wife got bali belly on the first morning from an orange juice at the pool bar, the last meal she had was on the plane
Bintang not served !!!!!!!!!!!!!!!!!!
Fridge in the room not working properly
Before all the problems started we asked about staying extra nights, they never got back to us...just as well
I requested speaking to the management on 3 osscaions re problems, 1/ day off 2/ at ceremony 3/ in a meeting
Pool chairs and mattresses not in good repair, I almost had a bad accident when the back of my chair collapsed/broke and almost crushed my hand
Pool water cloudy when we arrived and milky by the time we left, my wife got an ear infection from the water and I had sore eyes.
Most residents got a phone call at 1.30 am one night as the hotel had lost someones bag
The hotel allowed a bunch of drunken Aussies to make a lot of noise in the pool until midnight
A few years ago this hotel was called the LG...it went broke. I believe that current management are sending this hotel down the same path. We will never return here