In Reply to: VOA on arrival posted by Mic on Sunday, 19. May 2024 at 07:04 Bali Time:
You can only convert the VOA to an eVOA at certain desks/counters. The ones that have cameras. Not all desks have the cameras.
This happened to my friends last week. One was able to pass through the egate and one had to queue at immigration. This happened because they lined up at seperate VOA desks, one desk took the photo and one didn't have the camera.
I'm going in a couple of weeks and I'll check it all out.