In Reply to: Document info. please. posted by JUZBAK on Saturday, 18. May 2024 at 17:50 Bali Time:
Either before you depart or when you arrive after you have collected your luggage (if you have any)
You need a QR code to show the customs official and this is obtained though a smart phone (before or after arrival )
If you have no smartphone you must use one of the many computer terminals available for this process prior to joining the customs queue.
The VOA can be done (applied for) by hand. Just queue up at the first set of counters you come upon in the arrivals hall.
The tax levy can be paid for when you pass customs and move outside cash or card at the appropriate counter near where the drivers are waiting.
So I suppose it's two by hand and one online
Good luck. Hope this helps.