In Reply to: Air Asia from Perth posted by Rhonda on Monday, 11. April 2016 at 09:47 Bali Time:
We had the same problem in November. We were given the same excuse using a smaller runway. The 11.20am flight on friday was told their luggage would not be on the plane, but 1.20pm flight was told nothing. when we got to Bali we were waiting at the carousel for our luggage when someone told us there is no luggage coming off. we then had to go and fill in lost luggage forms, we did not get our luggage until the Sunday afternoon.My friends medication was in her main luggage, so she had to go to the pharmacy to replenish the medication which cost her $200 as she had to get all her medicine as she did not know how long she would have to wait to get her luggage, I would advise anyone who has medication to pack it in their hand luggage.It was an expensive lesson for her.