Your previous post suggested your problem of getting a credit shell refunded.. Can you please tell me how many bigshot points you got for the AUD $ amount you were refunded? I have been given 3,412 points for AUD $1219 & when I try to redeem a flight 3412 points equate to about aud $4-, I'm still trying to get answers from both Air Asia & loyalty program as to why. Very, very frustrating!