In Reply to: I bought a bag posted by lnt on Sunday, 30. September 2012 at 14:57 Bali Time:
the weight.
I only know Tommy from shopping in his shop over many years.
But I can't believe he won't fix your bag..
And be disappointed that you have had this problem.
He does take a lot of pride in his goods.
If I was you I would email him and tell him that you have a problem with one of his bags
and won't be in Bali till next year.
This is his email address tommys@asia.com
I have left my email open if you want any more info.