In Reply to: booking on line posted by Chopper on Friday, 25. May 2012 at 10:56 Bali Time:
Friends booked through a travel agent last year - someone they use every year. I've been to see her and she's a ditz, and is constantly distracted while you're trying to get info, so I'm hardly surprised there was a problem.
They initially got a quote for Champlung Mas as they had stayed there in the past. Before booking, they had other friends decide they wanted to go to Bali too. As they'd never been before, it was decided to stay by the beach instead, so asked the agent to quote and book Melasti Beach Resort.
Yeah no problems... deposits paid.
Four months later when the balance becomes due, they find out that she's booked them all into Champlung Mas and Melasti is now booked out. Bad luck baby!
Not a huge issue as the hotels aren't that far apart, but it just shows that agents can muck you about with wrong hotels too.
I've booked everything online for years. I double and triple check everything before confirming anything. If it's a new hotel I research it to death, lol. Overkill perhaps, but never a problem yet. :)