In Reply to: Help :( posted by 373herb on Thursday, 24. May 2012 at 07:30 Bali Time:
I agree that you should take up your case with fair trading, and let jetstar know that is what you are doing. They are trying to fob you off.
I recommend you do a check on their website - go and put the same information you did as last time and see if your hotel in Candidasa comes up again. If it does not then one can assume they have rectified their error. Make sure you mention this to fair trading.
You will have to complain in writing to fair trading. I suggest you take screenshots of the webpages you went through to show them how you put the location in etc.
They may come back with 'buyer beware' and you will not get any joy. Don't despair completely. Candidasa is actually a really nice spot and as others have said, you could actually discover a Bali that is much nicer than Kuta. There is plenty to see and do in the area, it is more laid back, less frantic, not as noisy, and less polluted.
If you end up accepting defeat and staying in Candidasa, come back for some tips on where to go and what to see :)