In Reply to: Agoda Customer Support posted by Peb on Thursday, 20. October 2011 at 17:34 Bali Time:
I had the same thing, but the email from them reminded me that the booking is non-refundable & I should read the fine print before I book. After 10 emails I still had to pay 1,100,000rp, once bitten, I will never use the again