In Reply to: advice needed - cancelled trip -health posted by i dream of bali on Tuesday, 11. October 2011 at 11:20 Bali Time:
I thought insurance companies job is to deal with it.
I went on Putu villas seminyak website and they stipulate no refund. I feel so sorry for her, this was so unexpected, her children are devastated as this was their first trip.
I will pass on your advice to her and i know she will appreciate it and it should give her the strength to battle the insurance company she has paid.
Many thanks for taking your time to reply :)