Exceed the customers expectations

Posted by Tina G on Tuesday, 17. February 2009 at 12:15 Bali Time:

In Reply to: Jetstar all good posted by SIR FIN on Tuesday, 17. February 2009 at 11:13 Bali Time:

Hi Jon,
There is a good business principle to follow
"Exceed the customers expectations"
You are now fine about the way Jetstar handled the situation and you are prepared to share your difficult situation which could have been handled much worse!
$200 worth of vouchers is handy to have!

I have only had one bad experience with Jetstar and sent them a letter. They also exceeded my expectations at that time too.
For me, Jetstar isnt a good airline to fly with and I would generally prefer to fly with others, but if I can grab some of their cheap flights at time to time, they get my repeat business. Its not like I fly more than 6 hours at a time with them!

I hope you enjoyed another great trip to Bali and also hope your over size surfboard came back home safely too.
Did I hear a rumour that you have shaved off your beard?

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Follow Ups:

• Tina if you Colleen Tuesday, 17. February 2009 at 15:01 Bali Time (6)
  • thanks mate SIR FIN Tuesday, 17. February 2009 at 15:10 Bali Time (5)
    • Definately agree Tina Colleen Tuesday, 17. February 2009 at 20:30 Bali Time (0)
    • How do you type 'whistle whistle'? Tina G Tuesday, 17. February 2009 at 17:21 Bali Time (3)
      • whistle balihai Tuesday, 17. February 2009 at 17:35 Bali Time (2)
        • Whee wheel is cl9se enough for me... Tina G Tuesday, 17. February 2009 at 18:08 Bali Time (1)
          • doesnt the whistle go jackse Tuesday, 17. February 2009 at 18:19 Bali Time (0)
• not all good SIR FIN Tuesday, 17. February 2009 at 14:58 Bali Time (3)
  • SIR FIN vickilee Tuesday, 17. February 2009 at 17:58 Bali Time (0)
  • Suriwathi pool SIR FIN Tuesday, 17. February 2009 at 15:08 Bali Time (1)
    • Suriwathi villas Tina G Tuesday, 17. February 2009 at 17:25 Bali Time (0)

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