In Reply to: Check this site out for Hotel rooms posted by Jamie on Saturday, 11. October 2008 at 04:55 Bali Time:
Octopustravel Price Promise
We are confident that our prices are already the best on the web, but if you book a hotel room with us and then find a lower price on the internet, subject to a few reasonable conditions, we will refund the difference to you. If you believe you have found a lower rate, send in your claim to us within 48 hours of making and paying for the booking and we will investigate and, if applicable, issue you with the refund. In order to claim a refund of the difference between the price agreed with octopustravel and the more competitive price the customer must satisfy the following:
The refund must be claimed within 48 hours of the time of booking and at least 72 hours prior to the date of the first nights stay.
Only prices from online travel retailers will be matched and the accommodation at the lower price must be offered by an Australian or New Zealand licensed travel agent.
Special events and major conference periods are excluded.
OctopusTravel must verify the claim to their reasonable satisfaction.
The claim must be based on a like for like comparison of the same type of room and occupancy in the same hotel, the same services as those offered by octopustravel (e.g. inclusive of service charges, taxes and breakfast) and be for the same dates as actually booked.
The accommodation at the lower price must not be subsidized through other elements (e.g. frequent flyer mileage credits, meal plans or linked to other products or packages).
The accommodation at the lower price must be offered in the same currency as that of the booking with octopustravel.
This Policy does not apply to bookings for groups of more than nine (9) people.
To submit a price match claim please send an email to info.au@octopustravel.com with the following information: