In Reply to: Lesson learnt re direct booking... posted by swt on Friday, 21. April 2006 at 14:30 Bali Time:
very sad that they don't have our 'way of doing business'.
Perhaps if you can fax next time or email and print out or better still a forumite going up could perhaps pop in and book it for you.
I too would be put off staying again.Good luck in finding another hotel and indeed they may have made a mistake or get a cancellation...