In Reply to: garuda cancelled posted by YAZ on Friday, 29. April 2005 at 05:19 Bali Time:
The same thing happened to my wife and I. Scheduled to fly out from Brisbane on Friday 8 April - they cancelled and let us know on Monday 4 April. We were only going for 7 days so we considered cancelling however with a fair lot of inconvenience and expense my wife and I quiclky juggled to go on the Wednesday 6 April.
My travel agent had a fight with them and asked me to personally go back to them to and request that they show some decency. (We had a pre booked villa) I had some very heated discussions with Garuda at the best level of management that would speak to me. They were totally uncompromising,unprofessional and quite frankly did not give a damn. They would not offer any type of compensation and similar to what has been related they told us to got to Melbourne at our own expense and we could fly on Friday. I would say that the people I spoke to would not score a job in any organisation that I have been involved with in in 36 years. Interstingly enough the reason they gave me for cancelling the flight was because it was a 'business decision' - but obviously they are still scheduling Friday flights when they must know they wont be able to fill or nearly fill the plane.
I have just been too busy since coming back from our first and great trip to Bali - I was going to take it further with them or any government organisation that would listen - but I think I just felt deflated.
My wife and I can't wait to go back to Bali. We will explore every avenue to travel there but we wont go Garuda and I only hope people look at this and perhaps vote with their feet and avoid them. Perhaps then they may start listening to us their customers