In Reply to: My travel agent told me off posted by setmac on Wednesday, 13. April 2005 at 11:49 Bali Time:
and as others have said its your booking and you can choose to arrange your accommodation to your liking. She has no right to charge a fee. It is also true that she will not get commission if you book directly with the hotel and that's what she is probably kicking up a stink about. If its a Flight Centre they are already under investigation from the ACCC. I worked at a Flight Centre myself and know through experience that the customer is always right! Go above her head if you have to and ask to speak to the Area Manager, the last thing a travel agent needs is bad press so they usually back right down. A motto they taught is "a happy customer will tell one person, an unhappy customer will tell ten"