Posted by Susan on Tuesday, 9. February 1999 at 10:52 Bali Time:
In Reply to: Grand Hyatt posted by James on Sunday, 7. February 1999 at 16:21 Bali Time:
Hi James - please, will you elaborate on your comments?
1. Was most of the hotel dated or just some areas? If some ares, which? (I understand GH is divided into 4 clusters/areas/"villages", plus or maybe overlapping with the Regency Club areas)Also, what room did you have (garden view or ocean view, Regency Club or normal, which village)and approx price US?
2. Poor maintenance: re facilities and/equipment, furnishings, decor, or all of these? In what ways?
3. Staff not very pleasant: could you describe some ways in which staff failed to meet expectations, and what were your expectations? Also, how "full" would you estimate GH to have been then? (Ie busy??)
For contrast, were there also any times you were happy with the staff; if you had to, could you put some % to no. times staff responded as per expectations vs. no. times staff didn't?
Thanks so much if you can answer! I am thinking of GH for a honeymoon and would like to either avoid the bad spots or avoid GH completely, and your info would help in the decision. Sorry to grill you!! Just want everything to be perfect.