In Reply to: Live chat, crap posted by cazza on Tuesday, 12. May 2015 at 10:51 Bali Time:
When adding baggage - if you haven't already paid for travel insurance earlier in the process they will automatically add it again - and you will have to deselect it.
I got caught by this a few weeks back. added baggage, paid .. Then wondered why it was so much.. Checked, and lo and behold yep. I had purchased insurance I didn't want or need.