In Reply to: Booking on line posted by Ducky on Friday, 3. October 2014 at 05:17 Bali Time:
Just be sure to confirm your booking with the hotel direct.
Afterv using Booking.com for years & never having a drama, last month we arrived @ hotel only to find they had no record of our reservation. Notified Booking.com & by the time they got back to me(3 days later via e-mail) it was too late.
We missed out on the family room we had booked & had to make do with a double room. Lucky was only 1 night.
I will continue to use them just always confirm direct with hotel.