Hi I know serval forumites are frequent fans of this hotel and after much googling I still cant find answers.
Thinking of staying at this hotel over xmas with extended family, elderly member has bad hip arthritis and I have bad back so we both like and need a softish comfy mattress. I have seen two comments on trip advisor stating that Novotel mattresses are very hard / firm and would like a confirmation on whether that is only in certain room types or just in general ?? I know it is open to definition of different peoples opinion of "what is hard... what is med...etc however I need some clarity before booking and Accor have a sale ending tomorrow !!!