In Reply to: garuda business class and VIP service? posted by diseal on Sunday, 16. February 2014 at 07:38 Bali Time:
If you're flying from Sydney, then the VOA and immigration is done on board, but not from other cities.
I haven't arrived into the new airport yet, but have heard that porters are around and that trolleys are more available to use for yourself than they had previously been.