In Reply to: cancelled flights posted by Rodney on Friday, 14. February 2014 at 16:30 Bali Time:
Yesterday, Air Asia Indonesia posted the following message on their website:
"Home > AirAsia Offers Reschedule and Credit Shell Options For Guests Affected by Mount Kelud Eruption
AirAsia Offers Reschedule and Credit Shell Options For Guests Affected by Mount Kelud Eruption
Jakarta, 14 February 2014 - AirAsia offers service recovery options for guests affected by flight cancellations following the eruption of Mount Kelud in East Java, Indonesia. Affected guests are able to choose between one of the following options:
1.Change of flight within five days of the original schedule without additional charges
2.Deposit in form of Credit shell equivalent to the value of the confirmed booking to be used for payment of any AirAsia tickets. Credit shell is valid for 3 months (180 days) from the date of issue.
Dharmadi, President Director of AirAsia Indonesia said, 'All AirAsia flights from and to Surabaya as well as Yogyakarta have been cancelled to ensure our guests' safety following the eruption of Mount Kelud which causes heavy ash fall in East Java as well as Central Java. Our guests may choose to reschedule their flight or request for credit shell.'
Below is the list of affected flights:
1.Surabaya - Jakarta
2.Surabaya - Denpasar
3.Surabaya - Medan
4.Surabaya - Semarang
5.Surabaya - Makassar
6.Surabaya - Bangkok
7.Surabaya - Johor Bahru
8.Surabaya - Kuala Lumpur
9.Surabaya - Penang
10.Surabaya - Singapura
11.Semarang - Singapura
12.Yogyakarta - Jakarta
13.Yogyakarta - Bali
14.Yogyakarta - Kuala Lumpur
15.Yogyakarta - Singapore
16.Solo-Kuala Lumpur
If you require further information and assistance, please contact us via:
1.Call center at 021-2927 0999
2.Ask AirAsia via www.airasia.com/ask
3.Submit queries through online form at http://www.airasia.com/id/en/e-form.page
4.Live Chat (available through Ask AirAsia after you login using AirAsia member ID).
AirAsia will continue to monitor the situation closely and will keep guests updated on the developments.
For up-to-date information, please follow our Twitter (@AirAsiaID) or Facebook (http://www.facebook.com/airasiaindonesia)."