In Reply to: AA & Optiontown posted by Jinglebells on Thursday, 1. August 2013 at 18:30 Bali Time:
I misread your post and cannot answer your question.
I thought you bought an airfare then 'applied' to Optiontown for an upgrade. If the upgrade wasn't available then a refund was given. I was just stating that those on Tripadvisor had reported no problems with refunds.
Cheers Geri