I have been a regular visitor to Bali for some years now. In January I will be going for the seventh time. In the past we have always been provided with transfers from airport to hotel (sometimes complimentary, sometimes not).
This year I have been advised by the hotel we are staying at that I will need to catch a taxi as none of their vehicles are commercially licensed to stand-by at the hotel. This is the first time I have heard of this.
I know that catching a taxi from the airport is a painless process but I would have thought that it's good business to pick up your customers from the airport.