In Reply to: Underwritten by Lloyds posted by tracy on Saturday, 15. December 2012 at 00:45 Bali Time:
Their assistance is run by Mondial. When I did my ligaments in my knee a few years back I rang the number on my policy & spoke to a handler & a nurse both in Brisbane. Used BIMC, paid after treatment & claimed reimbursement on arrival back in Aus. Claim was paid within 2 weeks no problems. BIMC were great by the way. X-rays, meds, brace & crutches was less than AU$400.
Follow up was good also with them ringing me the next day asking if I needed assistance with flights or anything, but since there was only 3 days left of holiday we just carried on as normal & caught our flight home. Would use them again no dramas.