In Reply to: help :( posted by 373herb on Thursday, 24. May 2012 at 07:51 Bali Time:
I don't know if this will be much help but anything is worth a try. I had trouble with an overseas company so after many emails, phone calls and complete frustration, i contacted Australian fair trading and then rang the company and quoted them my fair trading number and told them that it would be settled this way... guess what, we received a full refund :) and fair trading didn't even have to get involved :) Good luck.