In Reply to: Baby Items for Hire? posted by BreezyBoo on Friday, 6. January 2012 at 09:56 Bali Time:
Recently flew home with Virgin. Yes they are supposed to carry your baby items free of charge. No prob Auckland to Bali BUT coming home we had a fight on our hands and were told the limit was 10kg for baby items. Now I had phoned the airline prior and read all conditions and nowhere did it say this. Argued for an hour at midnight with an 11 month old bub in pram upset :( sooo ended up paying $280 in excess baggage! When I got home, I decided I wasn't going to let this rest as Virgin has caused us huge problems in the past. So after a phone call and a few emails we got reimbursed fully, because as I thought....there was no bloody 10kg limit! I loathe people who try and make extra cash this way. So although we were strong at standing our ground, it made no difference at all, until you sort it with someone reasonable after returning home. :)