In Reply to: Air Asia contact posted by hodgo on Sunday, 18. December 2011 at 09:54 Bali Time:
We recently had booked flights DRW / DPS on Airasia (late Nov) for our daughters and were advised by email when the Airline changed the departure and arrival times.
The time changes meant that instead of departing DRW at 4.30am the flight was now departing at 3pm and departure from DPS was changed from 10 pm at night to 10 am in the morning.
These changes certainly chopped into a 1 week holiday.
No probs, though I called Airasia and explained the inconvenience of their schedule change and told them I had to book alternative flights on the leg from DPS to DRW.
Airasia gave me a full refund and we booked the return leg on Jstar.