In Reply to: Transfers posted by narbs on Sunday, 6. November 2011 at 16:29 Bali Time:
desks.
You do not hand it to immigration or customs, these are separate desks.
So its Pay, go to immigration with passports, pick up bags and put through X ray and then pass customs if all clear.
The express service providers will take all cash and documentation in one go and maybe this is what you have heard.