In Reply to: AA flight change posted by 76sherrie on Thursday, 20. October 2011 at 23:32 Bali Time:
When we went in Sept both flights were changed. The flights times they were changed to were no good, so they were happy to change the flights. However our hot seats that we had paid for on the return flight, we lost. They told us that the plane was booked out so we couldnt have any hot seats. When I inquired about a refund, I was told that I should be grateful that they changed our flights for us, that it would normally cost in excess of $900 to do this. Not very happy as we didnt choose to change our flights, we were happy with our original flight times.
That and a few other things has made me decide not to use AA again.. Off to Bali in February via Garuda...