In Reply to: I would advise your friend posted by Geri on Tuesday, 11. October 2011 at 14:28 Bali Time:
most insurance companies are a- holes & will get out of it if they can.The whole reason you pay for travel insurance is to cover unexpected emergencies - Strongly suggest they call the insurance company back & mention the Insurance Ombudsman & see how quickly they jump through hoops & organise a full pay out. Just stand up for your rights !