In Reply to: getting taxes back posted by dwyera on Tuesday, 21. June 2011 at 11:42 Bali Time:
I rang AA earlier this year and asked for a refund of the taxes on my wife's AA tickets after she was unable to fly.
After 5 weeks, they refunded the taxes to my credit card.
I found that I could get through to the AA Call Centre, if I rang before 7 am AEST on a Sunday.