If your next AA flight is more than 2 hours late, you are entitled to a Air Asia Credit.
In November last year, my Air Asia flight from the Gold Coast to KL was delayed by two hours as there was some problem with the pilots' paperwork.
While in flight, I read the Air Asia Magazine which contained an article about how AA would give a credit if one of their flights was more than two hours late.
When the plane landed in KL, an AA fellow handed out letters acknowledging a 2 hour 9 minute delay, but not making any mention of a credit. The delay did affect other passengers who were trying to catch another flight the same day. I was relaxed about the delay, as I was staying overnight in KL before flying with AA the next day.
Next day, I approached various AA counters at the LCCT, but none of the AA ground staff knew how to obtain this credit. Finally, one AA staff member suggested that I write to the AA office in Australia.
When I returned to Australia that month, I pursued this credit with phonecalls and e-mails. I found that I could get through to the AA Call Centre without delay if I rang them at 7 am on a Sunday morning.
I scanned the AA letter and send it and the e-ticket to AA six times over the next few months. No credit was paid to me, though I did receive several e-mail responses. Several e-mails asked me to resend the same set of documents, which I did.
Finally, I received a phonecall at home on 17 February, with the AA lady telling me that I would receive an Air Asia Credit Shell to the value of $A80. I was told that this Air Asia Credit Shell would expire after 90 days and would be available after 24 February. She also said that the Air Asia Credit Shell would drop down when I reached the payment screen.
After 24 February, I made several attempts to buy an AA ticket, but no Air Asia Credit Shell dropped down on the payment screen. I was expecting a drop down menu, similar to MS Office.
Finally, I found that if I was logged in and reached the payment screen, two new words appeared in the blue horizontal line near the bottom of the screen, listing payment options such as credit card, e-gift voucher. The two new words were 'Credit account'. I clicked on these words and finally found the $A80 credit. When buying a ticket, I will have to apply the $A80 credit first and pay the rest with a credit card.
The $A80 credit is a good deal for me, as I only paid $A84 for the Gold Coast to KL flight. The $A84 was made up of $A56.00 tax, $A7.00 meal, $A11.00 Checked In Luggage and $A10.00 Convenience Fee.
Effectively, my flight to KL cost me $A4.00.