In Reply to: E-mail details for Hard Rock posted by spring on Thursday, 16. September 2010 at 21:49 Bali Time:
because they don't have your booking yet. I can't help with the email address but through another hotel I found out that they only get a numbers/rooms booking for AirAsia and then the week before you arrive they get your names, so it could be that they just don't know who you are yet.
Also major renovations going on at HR.