I have tried to contact Inna Kuta Beach hotel via e-mail on three occasions and have not received a reply. Does this happen with most Bali hotels? We are there on 22/9 for two weeks with two teenage kids and wanted to get ground floor rooms next to each other. The kids are 15 and 13 so we didn't want them at one end of the hotel and us at the other. Is ther a better way to contact the hotel. Thanks.