In Reply to: Thanks - Very true Chris posted by Colleen on Tuesday, 22. June 2010 at 21:15 Bali Time:
When we stayed at KTH lastyear I organised with Andrew that we also would get a late checkout to 6pm, and yes he agreed in email and i was to pay 50% of the room rate. During check in I asked the receptionist if the late checkout had been organised....yes no problems!
8am on the day of checkout we get a phone call whilst still in bed alseep to say we have to check out of room and we had to go to another room, but will cost more because its a bigger room.
Consequently I went downstairs to sort it out and was I pxxxed off! I had the email with me confirming my late checkout....did that make any difference .... NO! They did eventually agree (I can assure you that I let it known loud and clear that they were reneging on the written agreement that I had in my hand) to move us to another room, it was tiny (there were 4 of us ladies) but as it was only for a quick shower and relax before departing was not big deal....and yes we paid 50% of the studio room rate.
Would I stay or recommend this hotel again not likely....