In Reply to: Upset re KTH - long report posted by Colleen on Tuesday, 22. June 2010 at 20:57 Bali Time:
"Their booking was confirmed by me through more emails & with a reply received from Andrew for an 8 day stay with a positive & definate confirmed late check out on their 9th day which was until 6pm tonight"
Since you have confirmation in writing (via email) that late checkout for the girls was for 6pm, I cannot see how the hotel can renege on this arrangement.
I would have resent the email to the hotel to verify your understanding. Furthermore, perhaps in future always travel with copies of emails validating your arrangement.
I am sorry for your trouble.