In Reply to: I was there about 3 weeks ago posted by bogden on Saturday, 12. June 2010 at 16:58 Bali Time:
We stayed there the last 2 weeks of may and yes the pool is finished but as this is an older hotel they are always doing some sort of renovation work so sleeping past 8am in a lot of their rooms is impossible. The Restaurant and the Hotel are run seperately and twice we paid a bill to 1 of the service desk staff and upon checkout the 2 bills ere still there to be paid but the person whom i had paid was conceiniently off work for 2 days....The owners and most of the reception staff claim they cannot speak much english when you do have a problem. The best staff member in the restaurant (merta) has apparently just left to get another job as he cant stand it anymore. The breakfast is below ordinary. The dinner meals are actually quiet good though. The pool is finished and the waterfall is finished but wasnt always turned on. We also asked to move rooms when we were woken up at 8am every day by constant hammering and when we asked to be moved we were told there was no other room. On the 3rd last day we asked the managers due to the constant waking up at 8am which we were not told about either, (we were told about the pool and they seem to think that the Kitchen and Pool are the same, mind you the pool was finished about the 4th day we were there and it looked like they should be finished all other renovating by 2020..lol), if we could have a late checkout on 1 room for the 7 of us to compensate for the constant banging and suddenly noone behind the recepton desk could speak english, then a manager steps up and asks what the problem is and we explain the story to her and all she says is you should have asked me as i am the manager. I said I asked your staff and therefore that is your problem with your staff not telling you but she insisted as I did not tell her earlier then there was nothing she could do and in future make sure to tell her of any problems. They overcharged us for at least 2 food bills that we know of. If you like a budget hotel with some rude, dishonest and quiet a few non english speaking staff then any of the Green Garden group of hotels wii give you a nice touch to a Bali holiday....we spoke to people on our last day there and they told us 3 years ago they stayed there and had banging every morning at 8am just like us and they were full so could not move them, just as we were told by the usual reception lady who spoke english quiet well until there was a problem,......If a decent company purchased this hotel I would stay again but not with the current owners and staff...