In Reply to: P.S. Live Help!! posted by Hoolz on Thursday, 3. June 2010 at 08:36 Bali Time:
especially in comparison with dead help which is tenuous at best although I do think it's quite possible that customers have died while on hold with AA.
All joking aside I am a devotee of AA. I loved the recent way that I received slight flight time changes by email and SMS. Way better than Virgin in that respect.